Graduate Intern (Global Technology and Digital Solutions) x1 Harare

Dandaro
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WorldVision

Job Description:

VACANCY NOTICE
POSITION:
Graduate Intern (Global Technology and Digital Solutions) x1 Harare
LOCATION:
Purpose of position
Supporting and maintaining the day-to-day operations of WV Zimbabwe’s management information systems, through the provision of a client-oriented service that focuses on the support of field staff and the implementation of innovative solution that automate business process and inform decision-making.

Responsibilities:

  • Provide first line support, advise and solutions to users in relation to applications, data and process issues, ensuring all issues are resolved in a timely fashion.
  • Promote the use of the SMAX service desk and respond to requests in an accurate, timely and efficient manner using available resources with a high standard of customer service.
  • Helps to ensure that information and communication technology (ICT) equipment is in good working condition and assists with maintenance and minor repairs.
  • Assist in the deployment, monitoring, maintenance, upgrading and support of all ICT systems, including servers, PCs, Operating Systems, hardware and software within the office.
  • Identify and address appropriate training needs for all users within WV Zimbabwe.
  • Assist in the review and tracking of cybersecurity vulnerabilities identified by the Security Operations team.
    Assist with installation and support of endpoint security mechanisms to local and remote sites.
  • Perform other duties as tasked and deemed necessary for the overall delivery of the unit's activities.
  • Document best practices of technical processes that are relevant to the position.

 

Qualifications and Experience

  • A degree Bachelor's degree in Information Technology, Information Systems, or Computer Science.
  • Recent graduate, having completed the degree within the past year.
  • Strong desire for continuous professional development and learning.
  • Basic understanding of Service Management and familiarity with the ITIL Framework. Demonstrated knowledge in Customer Support, Networking, Helpdesk, and endpoint device management.
  • Excellent interpersonal skills, along with strong written and verbal communication abilities.
  • At least one year of relevant work-related learning experience.

NB: Be prepared to travel to the field frequently

NB: World Vision International does not ask for any payment when recruiting and there are no agents involved.
Submit your application letter, CV, copies of academic certificates, copy of ID and birth certificate to zimo_careers@wvi.org

All applications should be addressed to:

The P&C Business Partner, World Vision Zimbabwe.

Your email subject line must be: Graduate Intern Global Technology and Digital Solutions.

Advert closes on September 30, 2024 at 13:30.

NB: Shortlisting will be done as the applications are received. Only shortlisted candidates will be contacted.
World Vision is both an equal opportunity employer and a Christian organization. We conduct recruitment without regard to race, ancestry, national origin, age, sex or gender, marital status, parental or pregnancy status, or disability of an otherwise qualified individual. We foster an environment where multiplicity of personal characteristics are embraced and valued Qualified women and people with disabilities are encouraged to apply.

Company:

World Vision

Location:

Zimbabwe

Deadline:

30/09/2024
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