We are seeking a Kiosk Teller to provide service to BancABC banking customers in a professional manner, through processing transactions, selling bank products, and providing information and advice to banking customers and non-customers on the bank’s products and services. Paying special attention to detail policy and procedures.
Cross-selling of bank's products and services.
Attend to general customer inquiries and provide accurate information
Customer Service.
Processing Foreign currency switches for all currencies.
Redemption of local and international remittances.
Cash withdrawals and deposit-taking
Processing Bill payments.
KYC-lite account opening and collection of account opening forms.
Transaction capturing.
Daily recording and reporting of transactions processed.
Daily cash position reporting to Supervisor.
Secures all security items, including cash, date stamps, and system
access.
Maintain a high level of customer service at all times.
Adhere to policy and procedure both internal and external for the
protection of the customer.
Cash balancing regularly
Attend to and resolve basic technical failures (first-line support).
Assess and escalate of system related issues timeously
Assess and escalate of system related issues timeously
2 ‘A’ Levels.
5 ‘O’ levels including Mathematics and English.
Studying towards an IOBZ qualification an added advantage.
1 Year experience in Telling preferably in a banking environment.
Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer.
queries timely.
The ability to show empathy (where necessary) to diffuse.
and resolve customer dissatisfaction.
Friendly, cheerful and well groomed.
Excellent interpersonal skills.
Ability to use own initiative.
Strong time Management skills.
Team player with ability to work in a dynamic cultural environment.
Knowledge of legal and regulatory issues typical for the country banking system.
How to Apply
Interested applicants who meet the job requirements should e-mail their CVs to:
Careerszim@bancabc.co.zw with the Heading: “Kiosk Teller”
(Mbare Kiosk)
BancABC
Zimbabwe
