The successful candidate will be responsible for the following:

• Provide technical support to end-users, troubleshooting and resolving hardware and software issues effectively and efficiently.
• Assist in the installation, configuration, and maintenance of computer systems, including hardware and software.
• Collaborate with the ICT team to ensure network infrastructure, including routers, switches, and servers, is properly maintained and operational.
• Assist with software installations, updates, and patches, ensuring compatibility and system integrity. Assist in managing data backup and recovery processes to maintain data security and integrity.
• Assist in the documentation of ICT procedures, system configurations, and troubleshooting guides.
• Support inventory management of ICT assets and equipment, including tracking and maintenance.
• Assist in user account management, including account creation, access management, and password resets.
• Provide technical assistance promptly and professionally to ICT related queries received through various channels such as phone calls and emails.